Dispute Resolution

When a dispute arises, the parties involved have 48 hours to attempt direct communication and resolution. This includes discussions about booking issues, property damage, payment disputes, or cancellations.

If direct communication fails, either party may request SetVenue mediation. SetVenue will:

• Review evidence provided by both parties (photos, messages, booking details)

• Investigate the claim thoroughly

• Render a decision within 5 business days

• Communicate the decision to both parties

If SetVenue mediation does not resolve the dispute, the parties agree to submit to binding arbitration with JAMS (Judicial Arbitration and Mediation Services) under California law. The arbitrator's decision is final and binding.

Property damage claims must be submitted with:

• Clear photographic or video evidence

• Detailed description of damage

• Repair or replacement cost estimates

• Proof of pre-existing condition (if applicable)

Security deposits (if applicable) are held by SetVenue and released according to the cancellation policy and damage assessment.

Both property owners and guests are encouraged to document the property condition before and after each rental using photos or video.