FAQ
Common questions, answered clearly.
SetVenue is built for productions — film locations, photo shoots, and events all in one place. Here are the questions we hear most.
Question 1
How does booking work on SetVenue?
Browse locations, review pricing and features, select available time, and complete checkout. Everything is in one place — no need for multiple platforms.
Question 2
What can I use SetVenue for?
SetVenue supports three use cases: Film locations (shoots, commercials, music videos), Photo shoot venues (studios, homes, outdoor spaces), and Events (wrap parties, launches, corporate gatherings). Book what you need, all in one place.
Question 3
How do your fees compare to competitors?
SetVenue charges a 10% guest fee with 0% host fees. Giggster typically lands in the 15-25% range, and enterprise venue tools like Cvent often add annual software contracts on top. We keep pricing simpler for production teams and hosts.
Question 4
What payment methods do you accept?
We accept all major credit cards through Stripe. Payment is secure, fast, and reliable.
Question 5
What is the cancellation policy?
Cancellations should be made as early as possible. Refunds, credits, or rescheduling depend on the booking terms shown at checkout and the host policy. We recommend reviewing cancellation terms before booking.
Question 6
How do privacy tiers work?
Public listings share more upfront detail. Privacy-tier listings limit identifying information until a serious inquiry is made. NDA Required listings may require a signed confidentiality agreement before exact address details are released.
Question 7
What are the requirements to host on SetVenue?
Hosts should control the property or have permission to list it, provide accurate photos and rules, disclose access limitations, and set realistic expectations for production use. Hosts pay 0% fees — only guests pay the 10% platform fee.
Question 8
Can I book a location for multiple days or weeks?
Absolutely. SetVenue supports single-day, multi-day, and weekly bookings. Use the multi-day calendar to select your date range. Many properties offer discounted daily or weekly rates for longer shoots.
Question 9
Do I need a film permit?
It depends on the location and production type. Most commercial shoots in Los Angeles require a permit from FilmLA. Small photo shoots on private property may be exempt. Check our city-specific permit guides for details, or contact us and we will help you figure it out.
Question 10
Is insurance required?
Yes. All productions must carry general liability insurance and name the property owner as additionally insured. Most productions already have this through their production insurance. If you need help, we can point you to providers who offer per-shoot coverage starting around $300.
Question 11
How much does it cost to list my property?
Nothing. SetVenue charges property owners zero fees — ever. You set your own rates and keep 100% of your rental income. The first 500 property owners get a free listing for 6 months with no strings attached.