Support
Help center for a privacy-first marketplace.
Use these support paths if you’re troubleshooting a booking, onboarding a property, or trying to understand how discretion works inside the platform.
Booking help
Need help with availability, booking flow, pricing, or guest fees?
Open
Privacy and NDA questions
Understand Public, Private, and NDA Required workflows before you book.
Open
Contact support
Email support@setvenue.com for account, host, or production support.
Open
General answers
Read the most common producer and host questions in one place.
Open
Common issues
- • Booking request still pending and you need next steps
- • You need clarification on address visibility before approval
- • A host needs help presenting rules, amenities, or access details clearly
- • You want to understand platform fees before confirming a production day
Business support is email-only: support@setvenue.com