Cancellation Policy

Full refund if cancelled more than 24 hours before the rental.

50% refund for cancellations within 24 hours.

Full refund if cancelled at least 5 days in advance.

50% refund if cancelled between 1 to 5 days of booking date.

Full refund if cancelled more than 14 days before the rental.

50% refund for cancellations within 7 to 14 days.

No refunds for cancellations within 48 hours.

Custom cancellation terms apply to production company bookings. Terms are negotiated on a case-by-case basis.

In the event of circumstances beyond reasonable control (natural disasters, pandemics, government actions), SetVenue may modify or refund bookings at its discretion.

The SetVenue booking fee (10%) is non-refundable regardless of cancellation reason.